White Lion Operating Framework
Processes first. Technology second.
Technology alone doesn't solve an organisation's problems. First you understand the processes, then you design a better way of working and, finally, you implement the right technology to sustain growth.
That's why we always work with the same method, in six phases. Each one has a clear goal, scope and deliverable. You always know where the project stands and what comes next.
Assess
Understand the business before proposing a solution.
Most projects that fail do so here: the tool is chosen before the problem is understood. We use this phase to see how your business really works, not how we think it works.
Design
Create an architecture that is ready for growth.
Before touching any system, we map how information should flow between sales, warehouse, finance and customer service. You know what will be built, in what order and what it costs.
Build
Build the new way of working.
We implement in phases so the business keeps selling while its way of working changes. Your team is trained on its own processes, not on a generic manual.
Connect
Remove information silos.
Every channel, carrier and payment gateway connects to the same core. An order is entered once and stock is the same everywhere.
Optimize
Remove inefficiencies.
Once the system is running, real data appears. We use it to find where time is still being lost and remove it.
Scale
Prepare the next level of growth.
A new country, channel or warehouse stops being a risky project and becomes an extension of something that already works.
After the project
The method doesn't end at go-live.
The Optimize and Scale phases repeat as the business grows. That's why every project includes Continuous Improvement: we aim for a relationship of several years, not a one-off project.
See Continuous Improvement